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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- Computer not powering on

Create an account on the HP Community to personalize your profile and ask a question
09-05-2020 05:20 PM
My computer was working fine one day until I turned it off via holding the power button on the bottom. The next time i attempted to turn on the pc, it would not turn on or make any type of noise ever since. The only thing that turns on is the light on the back next to the power port.
09-08-2020 05:09 AM
Welcome to HP Community
I have gone through your Post and would like to help
Since this is a Hardware issue, please contact HP Support in your Region for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee
10-10-2020 11:31 PM
@KrazyToad,
I have tried clicking the link multiple times and it keeps bringing me to a "We can't find that page" page with nothing else. Is there any other page or other form of contact i can try?
Thank you,
Dhimitri