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‎10-01-2025 11:03 AM

HP Recommended

If it would be possible to walk me through the process of doing the updates I need to do to make the fix permanent I would very much appreciate it! I just want to make sure this issue doesn't continue happening and I don't really know much about computer stuff

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‎10-01-2025 11:42 AM

HP Recommended

Thanks for the quick response @Transgaymeme 

 

I'd be glad to guide you to who could help you in this regards.

 

We recommend taking the conversation to our phone support team. They'll work with you one-on-one to get the issue sorted, possibly with some remote assistance magic. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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‎10-06-2025 04:37 PM

HP Recommended

It started again and my direct message wasn't replied to

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