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baysgaming
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Message 1 of 2
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Computer screen black, no power to keyboard or mouse

HP Recommended
HP Pavillion 23 All In One
Microsoft Windows 10 (32-bit)

Hello. My fathers HP Pavillion 23 all in one isn’t powering up correctly. The power light on the upper right top of the all in one is lighting up white upon powering on, and the white LED indicator near the power plug on the back lights white as well. 

i have done several troubleshooting steps I found online including removing all USB’s and the power cable and holding power for 15-30 seconds and turning the computer back on with power plugged in to no avail.


The computer also doesn’t appear to make any noises at all when turning on, only the white indicators turn on indicating it is receiving power, but NO power is going to the keyboard or mouse. Both the keyboard and the mouse had lights that do not light up. 

I can’t do any resets with the keyboard as I don’t think the keyboard is receiving power. 

1 REPLY 1
WAWood
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Message 2 of 2
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HP Recommended

@baysgaming 

If the keyboard is wireless, the batteries inside could be dead.  If it is wired USB, it should work -- if not, swap it out for another keyboard.

 

Sorry for the bad news, but when a desktop does not even power on, you have few if any options for getting it working again on your own.

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself. You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

But if it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it. And the problem with that is, while HP does do repair work of some sorts on PCs still under warranty, they generally do NOT do repair work on PCs out of warranty because they are not a general purpose repair facility. You would have to contact them in advance to see (1) if they are willing to work on it, and (2) if they will provide you any kind of repair cost estimate.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

If you can't get assistance from HP, then you will have to seek out a local service facility to have them examine it for you.

Good Luck



I am a volunteer and I do not work for, nor represent, HP
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