cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
jeanQCAZ
New member
2 1 0 0
Message 1 of 4
441
Flag Post

Computer shuts down

HP Recommended
HP Pavilion All-in-One
Microsoft Windows 10 (64-bit)

My HP All-in-One keeps shutting down and requires a hard boot to reset.  It also will not let me upgrade to Windows 11.  It gets to 99% installed and then just quits.  The computer is only one year old!  Please help!

3 REPLIES 3
itsmyname
Level 9
5,033 4,948 232 647
Message 2 of 4
Flag Post
HP Recommended

@jeanQCAZ -- The computer is only one year old! 

 

Exactly how old? The original HP Warranty lasts for exactly one year. During that year, HP will fix your computer, at their expense.  Presumably, you will have to be running the original Windows 10 system, and can demonstrate some repeatable problem, before HP will have something to target to fix.

 

Note that you can continue to use Windows 10 until its "sunset" in October 2025.

So, use your computer until then, if it lasts that long, and then purchase a new computer.

 

 

Was this reply helpful? Yes No
jeanQCAZ
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

I don't think that a computer that is only one year old should be performing this way.  The only reason I attempted to download Windows 11 was because I thought it might solve this problem.  I will continue to use Windows 10.  I felt your response was rather "flip" and not particularly helpful at all!

Was this reply helpful? Yes No
itsmyname
Level 9
5,033 4,948 232 647
Message 4 of 4
Flag Post
HP Recommended

@jeanQCAZ -- I don't think that a computer that is only one year old should be performing this way. 

 

I agree. If the original HP Warranty is still in effect, exercise it, to get HP to repair/replace it, at their cost.

 

> The only reason I attempted to download Windows 11 was because I thought it might solve this problem. 

 

Yes, trouble-shooting is not an exact science. If you test one theory, and it does not work, you test another theory, as did Thomas Edison, building on the work of  Sir Humphry Davy and Joseph Swan, who had to test many filaments inside a light bulb, before finding the best material.

 

 felt your response was rather "flip" and not particularly helpful at all!

 

I am not offended at all that my first attempt to help did not work out for you.  

 

Your computer has some problem, and you have proved that the problem manifests when running Windows 10 or installing Windows 11.  So, my next recommendation is to run the HP Hardware Diagnostics, to see if there exists a hardware problem, such as "bad" RAM, or a failing disk-drive.

 

Keep trying, and keep posting, until we arrive at a solution.

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation