Computer stuck on choose your keyboard layout

[Michael141]

I'm trying to start up my computer and it won't let me select my keyboard layout with the mouse or keyboard

[Jeet_singh]

@Michael141,

Thank you for posting your query on HP Support Community,

Did you make any software or hardware changes on your PC?

Have you tried checking with the onscreen keyboard?

Did you connect the USB keyboard and mouse to a different USB port and does it work?

Try running a system diagnostics on your PC and let me know the results.

Refer this article to know how to run system diagnostics on your PC.

If you are able to boot into your PC using the onscreen keyboard

Try updating the BIOS on your PC and check if helps.

Also, try performing a system restore on your PC and check if helps.

Refer this article to know how to perform a system restore on your PC.

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Michael141]

I did not make any software or hardware changes. I do not know how to use the onscreen keyboard. I have tried different usb ports.

Thanks,

Michael Elder

[Jeet_singh]

@Michael141,

In this scenario, I would suggest you contact our HP support team for further assistance.

HP support team can be reached on www.hp.com/contacthp

Let me know if you need any further assistance. I'll be more than happy to help you.

Take care and have a great week ahead!