• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
Pavilion 260-p026
Microsoft Windows 10 (64-bit)

The computer takes forever to boot up and then desktop icons  do not work all the time.  When I do get to a URL the computer sputters and jumps so that nothing can be seen clearly.  I have done everything suggested by HP and the Virtual assistant and still nothig changes.  If I start and restart several times, the computer will work fine for a while.  I had the computer checked and Staples tech said it was all right.  If someone can suggest something, I would greatly appreciate it.

Thank you

2 REPLIES 2
HP Recommended

Hi,

 

Your PC is over five years old. You have a slow platter HDD. Have you ever refreshed or reinstalled the operating System? You could have a lot of unnecessary startup items and general operating system degradation due to time.

 

I can suggest backing up data. Reinstall or refresh the operating system on the existing HDD.

 

It would also be smart to upgrade the slow platter HHD to a SATA SSD. This action in addition to reinstalling the OS should give great results.

 

Regards

HP Recommended

PC is 21/2 years old.  Unfortunately, I am not that adept to complete the steps you offerred.  Thank you for your response.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.