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11-07-2021 12:21 PM
The computer takes forever to boot up and then desktop icons do not work all the time. When I do get to a URL the computer sputters and jumps so that nothing can be seen clearly. I have done everything suggested by HP and the Virtual assistant and still nothig changes. If I start and restart several times, the computer will work fine for a while. I had the computer checked and Staples tech said it was all right. If someone can suggest something, I would greatly appreciate it.
11-07-2021 06:03 PM - edited 11-07-2021 06:07 PM
Your PC is over five years old. You have a slow platter HDD. Have you ever refreshed or reinstalled the operating System? You could have a lot of unnecessary startup items and general operating system degradation due to time.
I can suggest backing up data. Reinstall or refresh the operating system on the existing HDD.
It would also be smart to upgrade the slow platter HHD to a SATA SSD. This action in addition to reinstalling the OS should give great results.
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