Computer will not boot and does not allow me to reset it.

[opie1canolli]

I have an HP TE02 desktop Envy and get an error message on boot up. None of the repairs succeed but the PC passes all the component tests. When I try and install or reinstall windows, neither the USB or external CD ROM device recognize the hard drives. Any ideas would be appreciated. Thank you!

[VikramTheGreat · Accepted solution]

Hi @opie1canolli,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're facing boot errors on HP ENVY TE02 Desktop, and Windows installation media isn’t detecting your hard drives, even though hardware diagnostics pass.

Step 1: Enter BIOS and Check Storage Settings

1. Power off the PC.
2. Tap F10 repeatedly during boot to enter BIOS Setup.
3. Navigate to Storage > Device Configuration or Advanced > NVMe Configuration.
4. Confirm:
   • The storage controller is set to AHCI (try toggling from RAID to AHCI if applicable).
   • The drive appears in BIOS under boot/storage devices.
5. Check if Secure Boot is enabled:
   • Try disabling Secure Boot and enabling Legacy Support temporarily (if available).
   • Save changes and exit BIOS.

Step 2:

1. Create Windows 11 Installation USB:
   • Use the Windows Media Creation Tool on another PC.
   • Create a bootable USB drive (at least 32 GB).
      
2. Download Intel RST (RAID) Drivers:
   • Go to the HP ENVY Desktop PC TE02-1000i Software and Driver Downloads | HP® Support.
   • Under Driver-Storage, download the Intel Rapid Storage Technology (IRST) driver.
   • Do not install it — instead, right-click > Extract All to a folder.
      
3. Copy the Extracted Driver Folder to the USB:
   • Place the extracted IRST driver folder on the same USB as the Windows installer (or a second USB if needed).
      
4. Boot from the USB and Start Windows Setup:
   • Press F9 or Esc at startup to access the boot menu.
   • Choose the USB drive and begin Windows installation.
      
5. When No Drives Are Found:
   • Click “Load Driver”.
   • Browse to the folder containing the extracted IRST drivers.
   • Select the appropriate driver (usually labelled with your chipset or controller).
   • Once loaded, your hard drive should appear.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[opie1canolli]

Hello Vikram and thank you for your response. I had a hard time with the drivers because HP only had them as executable files but thanks to Paul Tikkanen, another support group member, I was able to find and download the zip files. Once I executed their installation and the drives were found, windows told me that it could not install to the C drive. I finally figured  out that that was because the drive was bit- locker encrypted. Anyway, with your help and Paul’s help, the PC is up and running again. I am so grateful for your response. Thank you again! You are Vikram The Great!

[VikramTheGreat]

Hi @opie1canolli,

Thank you so much for the kind words — I'm really glad to hear that your PC is up and running again! 😊
 

It sounds like you navigated quite a few hurdles — from dealing with drives to working around driver installation limitations. Kudos to you for sticking with it and troubleshooting step-by-step.
 

And a big shout-out to Paul Tikkanen as well — he’s a fantastic contributor to our HP Community, and it’s great to see collaboration helping resolve even the trickiest issues.
 

Your message truly made my day. If you ever need help in the future, you know where to find us.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat