Computer will not boot and does not allow me to reset it.

[opie1canolli]

I have an HP TE02 desktop Envy and get an error message on boot up. None of the repairs succeed but the PC passes all the component tests. When I try and install or reinstall windows, neither the USB or external CD ROM device recognize the hard drives. Any ideas would be appreciated. Thank you!

[VikramTheGreat]

Hi @opie1canolli,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're facing boot errors on HP ENVY TE02 Desktop, and Windows installation media isn’t detecting your hard drives, even though hardware diagnostics pass.

Step 1: Enter BIOS and Check Storage Settings

1. Power off the PC.
2. Tap F10 repeatedly during boot to enter BIOS Setup.
3. Navigate to Storage > Device Configuration or Advanced > NVMe Configuration.
4. Confirm:
   • The storage controller is set to AHCI (try toggling from RAID to AHCI if applicable).
   • The drive appears in BIOS under boot/storage devices.
5. Check if Secure Boot is enabled:
   • Try disabling Secure Boot and enabling Legacy Support temporarily (if available).
   • Save changes and exit BIOS.

Step 2:

1. Create Windows 11 Installation USB:
   • Use the Windows Media Creation Tool on another PC.
   • Create a bootable USB drive (at least 32 GB).
      
2. Download Intel RST (RAID) Drivers:
   • Go to the HP ENVY Desktop PC TE02-1000i Software and Driver Downloads | HP® Support.
   • Under Driver-Storage, download the Intel Rapid Storage Technology (IRST) driver.
   • Do not install it — instead, right-click > Extract All to a folder.
      
3. Copy the Extracted Driver Folder to the USB:
   • Place the extracted IRST driver folder on the same USB as the Windows installer (or a second USB if needed).
      
4. Boot from the USB and Start Windows Setup:
   • Press F9 or Esc at startup to access the boot menu.
   • Choose the USB drive and begin Windows installation.
      
5. When No Drives Are Found:
   • Click “Load Driver”.
   • Browse to the folder containing the extracted IRST drivers.
   • Select the appropriate driver (usually labelled with your chipset or controller).
   • Once loaded, your hard drive should appear.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat