• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Locked

‎06-03-2019 03:42 PM

HP Recommended
Product: Pavilion a6000
Operating System: Microsoft Windows 7 (64-bit)

When I try to boot the computer all I get is the logo screen and it won't go any further. What can I do? I have tried boot disk and it  will not recognize them.

1 person had the same question
2 REPLIES 2

‎06-03-2019 05:35 PM

HP Recommended

Greetings,

Welcome back to the forum.

I am not a HP employee.

 

A6000 does not yield a valid HP PC. Check the chassis for a product number.

 

Can you boot the PC to the BIOS? Usually tap "ESC", the select F10.

 

You may have a hardware problem if you cannot get to the BIOS.

 

The hardware problem causing this issue is unlimited.

 

Try "F2" to see if you can run HP Diagnostics.

 

Regards

 

 

Was this reply helpful? Yes No

‎06-06-2019 05:23 PM - last edited on ‎06-06-2019 05:31 PM by Retired

HP Recommended

[serial number removed]

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.