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‎01-02-2019 04:13 PM

HP Recommended
Product: HP Omen
Operating System: Microsoft Windows 10 (64-bit)

The computer will not boot up and is making a series of beeps that consists of: 3 Low Long Beeps and 3 High Short Beeps. I have tried a hard reset and it failed. Please i need help with my computer. Thank you

1 REPLY 1

‎01-02-2019 06:42 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

It is always best to provide the full product number.

 

A 3:3 error means the following.

 

Hardware
3.3
The embedded controller has timed out waiting for BIOS to return from graphics initialization.
Indicates potential graphics chip failure.
For integrated configuration:
  1. For integrated configuration, confirm if graphics is on processor or system board.
  2. For integrated where graphics is on the CPU, swap known good processor.
  3. For integrated configuration, replace system board and/or processor as appropriate. If the add-in card requires additional power, verify the cord is plugged in.
For non-integrated configuration:
  1. Reseat card if able.
  2. Test known good card if able.
  3. Replace affected component.

 

I would think you have a discrete graphics card if you have an Omen.

 

Regards

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