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Computer will not boot up

‎06-03-2019 03:42 PM

Product: Pavilion a6000
Operating System: Microsoft Windows 7 (64-bit)

When I try to boot the computer all I get is the logo screen and it won't go any further. What can I do? I have tried boot disk and it  will not recognize them.

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HP Recommended

Computer will not boot up

‎06-03-2019 05:35 PM

Greetings,

Welcome back to the forum.

I am not a HP employee.

 

A6000 does not yield a valid HP PC. Check the chassis for a product number.

 

Can you boot the PC to the BIOS? Usually tap "ESC", the select F10.

 

You may have a hardware problem if you cannot get to the BIOS.

 

The hardware problem causing this issue is unlimited.

 

Try "F2" to see if you can run HP Diagnostics.

 

Regards

 

 

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Computer will not boot up

‎06-06-2019 05:23 PM - last edited on ‎06-06-2019 05:31 PM by Retired

[serial number removed]

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