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bchandler6
Level 2
19 9 0 0
Message 1 of 3
297
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Computer will not boot up

HP Recommended
Pavilion a6000
Microsoft Windows 7 (64-bit)

When I try to boot the computer all I get is the logo screen and it won't go any further. What can I do? I have tried boot disk and it  will not recognize them.

2 REPLIES 2
Grzwacz
Level 12
Level 12
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Message 2 of 3
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HP Recommended

Greetings,

Welcome back to the forum.

I am not a HP employee.

 

A6000 does not yield a valid HP PC. Check the chassis for a product number.

 

Can you boot the PC to the BIOS? Usually tap "ESC", the select F10.

 

You may have a hardware problem if you cannot get to the BIOS.

 

The hardware problem causing this issue is unlimited.

 

Try "F2" to see if you can run HP Diagnostics.

 

Regards

 

 

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bchandler6
Author
Level 2
19 9 0 0
Message 3 of 3
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HP Recommended

[serial number removed]

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