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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- Computer will not power on

Create an account on the HP Community to personalize your profile and ask a question
03-18-2019 01:00 PM
My computer will not power on. I went through all the trouble shooting. I decided I needed a new power supply unit. I replaced the power supply unit and boom works fine. It was on for a couple hours then shut itself down and will not boot up again. What happened? Did I do something wrong or is it possible time for a new PC!?
03-19-2019 02:42 PM
Welcome to HP Support Community
This could be a Motherboard issue. I suggest you contact HP Support for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
KrazyToad
I Am An HP Employee