Computer won’t boot stuck on HP screen

[Aiden38]

so I turned on my computer and it went to the HP screen and the white little circle and it’s been doing that for three days now my computer will not turn on fully and I tried to reset it. I’ve powered it off unplugged all power supplies. I’ve tried everything and nothing has worked. I’ve tried to use my keyboard to F 11 or F 12 and it has not worked

[Bill_To]

Greetings @Aiden38 

Welcome to the HP Forum.

This symptom could be caused by two different things:

- System drive problems

- Corrupt Windows system files which could include the Windows Registry

Try to check your PC's hardware using HP Diagnostics as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

Let the Forum know how the hardware tests do.

Regards