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‎07-22-2019 02:45 PM

HP Recommended
Product: Hp all in one desktop pc 20-c400na
Operating System: Microsoft Windows 10 (32-bit)

My desktop turned off during an update and now the screen wont come on at all, I can hear power and fans when I initially turn it in, have tried a hard reset and still nothing.

1 REPLY 1

‎07-22-2019 04:09 PM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Your system turned off during an update. Was this a Microsoft update or a HP update? Did you lose AC power? Did you accidentially shut the system down?

 

Answers to these questions can help in troubleshooting your problem.

 

Your PC is about a year old, are you still in warranty? Contact HP Support (Link) if you are in warranty.

 

I am guessing you may have a problem updating to Windows version 1903.

 

Only connect a keyboard and mouse when attempting to restart your PC. 

 

Try tapping "ESC" at system startup to see if you can get to the HP (UEFI) Startup Menu.

 

Regards

 

 

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