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Computer wont start after update

HP Recommended
Hp all in one desktop pc 20-c400na
Microsoft Windows 10 (32-bit)

My desktop turned off during an update and now the screen wont come on at all, I can hear power and fans when I initially turn it in, have tried a hard reset and still nothing.

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HP Recommended


Welcome to the forum.

I am not a HP employee.


Your system turned off during an update. Was this a Microsoft update or a HP update? Did you lose AC power? Did you accidentially shut the system down?


Answers to these questions can help in troubleshooting your problem.


Your PC is about a year old, are you still in warranty? Contact HP Support (Link) if you are in warranty.


I am guessing you may have a problem updating to Windows version 1903.


Only connect a keyboard and mouse when attempting to restart your PC. 


Try tapping "ESC" at system startup to see if you can get to the HP (UEFI) Startup Menu.





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