Controller per High Definition Audio

[A4Apollo]

Hi! @GIUSEPPE87, I am the MrRobot. It looks like you were interacting with @MKazi, but he is out of the office today so I'll take over from here.

I appreciate your efforts for trying out the steps.

As you mentioned you see a yellow exclamation in device manager.

Please provide the hardware ID, So I can find the best solution.

To find the hardware ID, go to the device manager and click on the HD Audio device.
 
Then click on the Details tab at the top of the HD Audio device window.
 
Now you will see a Property drop-down the list and it will be set to Device Description.
 
Drop down on that list and select the 3rd item (Hardware ID's).
 
Post the top string of characters that you see in the window.

Let me know if this helps!

Have a wonderful day ahead! 🙂

[GIUSEPPE87]

This is the window that appears to me. What can I do? Thank you

[A4Apollo]

@GIUSEPPE87, Thanks for your quick response and time.

Kudos to you for trying out the steps and thanks for sharing the picture.

Please uninstall the audio driver from device manager and install the latest driver.

Right click the audio driver in device manager and click uninstall.

Update the audio drivers using this link.

I'll watch your reply! 

Take Care! 🙂

[GIUSEPPE87]

I followed the procedure but the problem remains. Probably something wrong, i apologize for my inaccurate English. Yours sincerely. Giuseppe

[A4Apollo]

@GIUSEPPE87, I appreciate your efforts for trying out the steps.

As you mentioned even after updating the drivers the issue still persists.

I would suggest please try the steps recommended below.

Go to the device manager and click on the HD audio device needing the driver.
 
Click on the Driver tab.  Click on Update Driver.
 
Select the Browse my computer for driver software option, and browse to the driver folder that was created when you ran the file.
 
That folder will be located in C:\SWSetup\sp71866.
 
Make sure the Include Subfolders box is checked and see if the driver installs that way.
 
Then restart the PC.
 
If you did delete the file, download and run the driver again, close out of the error window and follow the above procedure.

Hope to hear from you soon!

Take Care! 🙂

[GIUSEPPE87]

Good morning!
It tells me that the best drivers are installed...

[A4Apollo]

@GIUSEPPE87, Thanks for your response and time.

I appreciate your efforts for trying out the steps.

As you mentioned the best drivers are installed on your PC.

Do you still see the yellow exclamation mark in the device manager?

If you still have the issues I would suggest perform a complete system recovery on your PC and check if it helps.

Refer this article to know how to perform system recovery on your PC.

Let me know if this works!

Have a wonderful day ahead! 🙂

[GIUSEPPE87]

The problem is still there and I've already done the restore, but the yellow dot is always there. Have a wonderful day ahead!

[A4Apollo]

@GIUSEPPE87, 

As you mentioned you have performed recovery but the issue still persists.

Have you tried performing recovery using the recovery discs?

If you have not please contact HP support for service options.

Link to contact HP.

Take Care! 🙂

[GIUSEPPE87]

I used the recovery disks, all back to factory settings, Windows 8.1. But the problem was there too