Desktop freezes on Omen logo screen whenever booted up, diagnostic tests return with failure ID.

[Josh162]

Hi,

I've just returned from college, so I haven't used my desktop in a month or so, prior to which it was working just fine. To my knowledge, no one has done anything to the PC and nothing else has happened. Whenever I power on my computer, the screen freezes on the HP Omen Logo screen. I've looked at other threads with similar issues and followed the steps, but to no avail. I've done hard resets, loaded the BIOS Setup, and tried to reset my computer(I forgot my Administrator account password which has definitely complicated things), and nothing has worked. On the HP PC Hardware Diagnostics UEFI, every test comes up with the Failure ID M4SB0W-8S3B8W-9XPGRF-60Q203, linked to the hard drive. I'm not exactly sure where to go from here, so I would greatly appreciate any help. Thank you!

[Prométhée]

Hello

This is a macro, recorded answer, read the following carefully, and see according to your own problem.
If you have any doubts, ask me, I will try to answer the best
you have an error message, or a problem with the hard drive (or SSD)
this indicates that your hard drive is certainly damaged
Depending on the error, and its condition, it may fail anytime.
maybe it doesn't work anymore
First of all, you can try to recover personal data

 Once your data has been saved
You can either follow the following or buy a new hard drive directly!
What I am indicating now is just a rescue option
If it works, it will be temporary, back up your data regularly
depending on the hard drive condition, it may work a good time
but the hard drive may fail permanently
it is mainly in order to be able to use the computer, the time to replace the system disk
be careful because the goal is to erase the hard drive, your unsaved data will be lost
so you have to reinstall the computer completely
There are several methods, depending on the installed windows system and your computer

Try a full reinstall

You can try to help yourself with this tutorial (sorry not fully translated)

que faire en cas d' erreur / échec dst du disque dur - HP Support Community - 7338574

Using the HP Cloud Recovery Tool (Windows 10, 7)

• Creating and Using a Microsoft Recovery USB Drive (Windows 10)
• Performing an HP System Recovery

if you have windows 10 you can use microsoft tool
https://www.microsoft.com/en-ca/software-download/windows10

If you originally had a sata HDD you could possibly install a sata SDD
but this is another topic, if needed you should open another thread

Your computer should be this :

 870-244 Product Specifications

• Size: 1 TB
• Interface: SATA
• Rotational Speed: 7200 RPM

 Upgrading and Servicing Guide

I would recommend replacing it with an SSD

One M.2 socket 3, key M

https://support.hp.com/us-en/product/omen-by-hp-870-200/13687063/document/c05391637

check, but I have only seen ssds of this type

512 GB SATA3 TLC Solid State Drive

https://support.hp.com/us-en/product/omen-by-hp-870-200/13687063/product-info

may help

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/Thimphu-K-M-2-Expansion-Slot/m-...

https://h30434.www3.hp.com/t5/Desktop-Hardware-and-Upgrade-Questions/M-2-UPGRADE-OPTIONS/m-p/6200192