Desktop stuck on Welcome Screen

[chelseakayxo]

My computer will start up normally and allow me to enter my passcode. As soon as I enter my passcode it gets stuck on the Welcome Screen. It doesn’t seem to freeze, I can see it spinning, it just stays on that screen. 

[Riddle_Decipher]

@chelseakayxo

Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!

Have you been using the Microsoft account or is that a local account?

Here's what you need to do: To reset the password you use to sign in to Windows, go to Unable to Log into Windows Troubleshooting.

HP recommends using a Microsoft account for signing into Windows. Using a Microsoft account offers many benefits, including easy password recovery. If you currently have a local user account, consider switching to a Microsoft account after recovering or changing your current password. Go to Managing User Accounts and Logins (Windows 10) for more information.

   NOTE:

If you cannot sign in with your original password, make sure caps lock is not on and the keyboard layout matches your country/region. If available, use other methods to sign in, such as a password hint, PIN, or a picture password.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.