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Desktop stuck on Welcome Screen

HP Recommended
Hp Pavilion 23 all-in-one
Microsoft Windows 10 (32-bit)

My computer will start up normally and allow me to enter my passcode. As soon as I enter my passcode it gets stuck on the Welcome Screen. It doesn’t seem to freeze, I can see it spinning, it just stays on that screen. 

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HP Support Agent
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Message 2 of 2
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Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!


Have you been using the Microsoft account or is that a local account?

Here's what you need to do: To reset the password you use to sign in to Windows, go to Unable to Log into Windows Troubleshooting.


HP recommends using a Microsoft account for signing into Windows. Using a Microsoft account offers many benefits, including easy password recovery. If you currently have a local user account, consider switching to a Microsoft account after recovering or changing your current password. Go to Managing User Accounts and Logins (Windows 10) for more information.


If you cannot sign in with your original password, make sure caps lock is not on and the keyboard layout matches your country/region. If available, use other methods to sign in, such as a password hint, PIN, or a picture password.


(By the end of this article all the issues should be resolved)


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

I am an HP Employee

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