cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
403
Flag Post
HP Recommended

Desktop stuck on Welcome Screen

Hp Pavilion 23 all-in-one
Microsoft Windows 10 (32-bit)

My computer will start up normally and allow me to enter my passcode. As soon as I enter my passcode it gets stuck on the Welcome Screen. It doesn’t seem to freeze, I can see it spinning, it just stays on that screen. 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
26,636 26,591 2,207 3,380
Message 2 of 2
370
Flag Post
HP Recommended

Desktop stuck on Welcome Screen

 

@chelseakayxo

Welcome to the HP Forums,

We'll be with you until it's all sorted & beyond!

 

Have you been using the Microsoft account or is that a local account?

Here's what you need to do: To reset the password you use to sign in to Windows, go to Unable to Log into Windows Troubleshooting.

 

HP recommends using a Microsoft account for signing into Windows. Using a Microsoft account offers many benefits, including easy password recovery. If you currently have a local user account, consider switching to a Microsoft account after recovering or changing your current password. Go to Managing User Accounts and Logins (Windows 10) for more information.

   NOTE:

If you cannot sign in with your original password, make sure caps lock is not on and the keyboard layout matches your country/region. If available, use other methods to sign in, such as a password hint, PIN, or a picture password.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation