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‎11-29-2020 09:47 AM

HP Recommended
Product: Envy 750 114

Desktop hp envy will not turn on for over a week now it says" working on updates 35 % completed do not turn off"

 

Tags (1)
1 REPLY 1

‎12-06-2020 04:02 PM

HP Recommended

@Kellyb222

 

I reviewed your post and I understand that the computer is not booting to Windows.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

What is the operating system you are using?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04718479

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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