• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-09-2019 07:21 AM

HP Recommended
Product: HP ENVY 23-d027C Touchsmart All in One (H3Z81AA)
Operating System: Microsoft Windows 10 (64-bit)

Received boot failure message this morning, tried running diagnostics, receiving both short drive and long drive test failures - code MOC273-0009G9-PXPAW1-60R43........the computer is over 5-6 years old. HELP!

1 REPLY 1

‎01-10-2019 12:56 PM

HP Recommended

@cstillerman,

 

Welcome to the HP Forums!

 

Thank you for posting your query on this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the computer is not booting to Windows and you are getting an error.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I checked the failure ID you have shared and looks like you have not captured the complete failure ID. However, as the diagnostics failed, it confirms a hardware failure.

 

I will share you few details through a private message about the service options dedicated to your product, please watch your inbox for more information.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.