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Locked

‎10-25-2022 12:01 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello.

I received HP-All-in-One comp. (windows-10 Home) as a gift. Upgraded to (window 11 Home) this year 2022, this message appears at startup: There is an issue with trusted platform module data.  Press(Y)-reset whole TPM or Press(N)-boot with current TPM data Note: Bitlocker may require the recovery key to boot to windows. I clicked N and was able to get into my pc.  I launch the fix/diagnose the problem (in HP launch) and it showed I needed to update BIOS revision/date: ... I clicked the accept button for the update to begin. When finished I restarted the pc and at the startup this message appear: Press the ESC key for startup Menu; The CPU installed, FTPM/PSP NV corrupted or fTPM/PSP NV structure changed. Press Y to reset fTPM, if you have Bitlocker or encryption enabled, the system will not reboot without a recovery key

Press N to keep previous fTPM record and continue system boot. fTPM will NOT enable in new CPU, you can swap back to the old CPU to recover TPM related keys and data.

I press the N-key and was able to get back on. But every time I turn off the pc and turn it back on, the same message appears. I do not know what happened. I do not have a bitlocker recovery key and never received one.  I checked my microsoft acct. and it said none found. I never received a Bitlocker recovery key and never put any kind of encryption on comp. If there is a Bitlocker recovery key, I do not know about it or where to find it.  Can someone please help? 

Thank you.

 

Category:
1 person had the same question
1 REPLY 1

‎10-25-2022 02:08 PM

HP Recommended

Hi,



Thank you for visiting the HP Support Community.



In that case it is not permitted to post instructions about locked password, bios password, windows password cause security measures.



According to the Community's Rules of Participation:



4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.



Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.



Regards. Stay safe.

I work on behalf of HP.
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