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HP Recommended
HP ENVY Desktop TE01-2250xt CTO
Microsoft Windows 11

Last night I was trying to play Apex Legends and my mic wasn't working. Windows also told me it had updates so I was like "ok I will let it update and see if the mic issues resolve".  I'm not sure what went wrong but now I get this screen and have been trying to troubleshoot it for about 5 hours but none of the troubleshooting options work. I just keep getting this. The website URL it says to go to doesn't work, it just 404's. The website keeps telling me my serial number is incorrect but when I do find the computer model on the website there is no drivers/software/downloads for it. I usually am able to fix my own computer but this is something I do not understand and have never had issues with on past computers.

 

I bought this PC in March 2022 and chose different specs than the default:
NVIDIA® GeForce RTX™ 3060 (12 GB GDDR6 dedicated)
512 GB Intel® SSD + 32 GB Intel® Optane™ memory

Windows 11 Pro 64
Intel® Core™ i5-11400 (2.6 GHz up to 4.4 GHz, 12 MB L3 cache, 6 cores)
32 GB DDR4-2933 SDRAM (2 x 16 GB)

 

20230919_225249.jpg

1 REPLY 1
HP Recommended

Hi @MistyLake9,

 

Welcome to the HP support community.

 

Please help us with the laptop serial number or the product number on a private message for further assistance.

 

Here is the link to find the product number:- Click here

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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