ENVY ONLY STARTS TO SHOW THE HP LOGO

[SALEMDIGGER]

Just set up a new HP Evy 850B9AV - twice (And I've only started it four times) when I did a start up the screen would only go to the HP Logo.  Disgusted.  Had to use a boot disk and lost a lot of info.  Computer has done numerous updates.

[zoey7886]

@SALEMDIGGER, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your laptop only starting till HP logo! 

We're thrilled to have the opportunity to assist you and provide a solution.  

I'm really sorry that you've had to go through this—especially losing important data.  Here are a few steps that might resolve your issue:

1. Check for Any Recent Hardware or Software Changes

• If you recently installed new hardware (RAM, SSD, etc.), try removing or reseating it.
• If a Windows update or software installation caused the issue, try booting into Safe Mode:
  • Turn off your laptop, then turn it on and repeatedly press F8 (or Shift + F8) before the HP logo appears.
  • Select Safe Mode and uninstall any recent updates or programs that may have caused the issue.

2. Confirm the BIOS Boot Order

• Restart your laptop and press Esc repeatedly until the Startup Menu appears.
• Press F10 to enter the BIOS.
• Navigate to the Boot Options section.
• Ensure your primary boot device is set to the correct drive (typically your internal SSD or HDD).
• Save and exit (usually by pressing F10 and selecting Yes).

3. Restore BIOS to Default Settings

• Enter the BIOS by pressing F10 at startup.
• Look for the Restore Defaults or Reset BIOS Settings option (often found under the "Exit" tab).
• Select it, confirm the reset, and restart your laptop.

4. Perform a Hard Reset

• Turn off your laptop and disconnect all external devices (USB drives, printers, etc.).
• Unplug the power adapter and, if possible, remove the battery.
• Press and hold the power button for 15-20 seconds to drain residual power.
• Reconnect the battery and power adapter, then turn the laptop back on.

Let me know if this helps. If the issue persists, free feel to reach out, I'd be glad to assist you!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H