Envy 23 D-117eo and wireless keyboard in bios reset?

[oh5zk1]

Can I use wireless keyboard in bios reset or must I use usb-wirekeyboard. My computer start , but not boot.  Powerled is on and hard-drive-led is on stable awhile. Display is dark and nothing to see. Fan is running.. Hp tips says to do bios-reset. I have  HP-wireless keyboard in use. Must I replace USB-wirekeyboard? Noting happend with wireless keyboard.

Have you other tips?

Pena

[Chimney_83]

Greetings @oh5zk1, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are not getting any display on your computer. Happy to help.

Kudos to you for trying to troubleshoot the issue on your own.

Was there any recent update installed on your computer?

Do you have any additional peripherals connected to your computer?

I recommend you to do a hard reset again.

Have only the power cord connected to the computer along with keyboard and mouse. (USB keyboard is recommended)

While holding down Win + B turn the computer ON. 

If the issue is caused due to a BIOS update, this should rollback the BIOS and resolve the issue. Click here to know more. 

For other troubleshooting options, refer to this article for assistance. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[oh5zk1]

Hello Chimney_83

I have  done all these methodes of hard reset and bios reset with wireless keyboard, but nothing happend. I have tested, that wireless  keyboard works with other computer.

I must try use USB-keyboard, when I will got it.

When i connect powercord to computer, computer go's on immediately. I dont need to turn on with switch. is this ok? or is this wrong?

Regards

Pena

[Chimney_83]

Thanks for the reply, please do try the steps in your free time and try with a USB keyboard if possible. 

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[oh5zk1]

Hello Chimney

I have tested this bios reset with USB-wirekeyboard, but nothing happend.

I repeat: Coputer star, but not HP-logo, Screen is black, Power led is on, Hard drive led is on steadily awhile. Fan is running.

What is weird: when I connet power supply to computer, computer is starting immediately, without powerswitch pressing?

My frend has the same modell PC and that coputer not start until pressing  powerswitch. I have removed hard drive and when I removed ram memorys and start computer, I heard three peeps. Computer idenbtify, that memorys are away.

I belive, that motherboard is broken? or CPU?..... ?

What is your idea? Have you tips?

Pena

[Chimney_83 · Accepted solution]

Thanks for the reply and trying the suggested steps. There seems to be a hardware issue with the computer. Recommend you to contact our phone support for the service options available for your computer. 

Keep me posted. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.