Envy Laptop Windows login not responding to keyboard nor trackpad input

[Tape_Reel]

My friend had me take her Envy laptop hone to install a Linux VM on her Envy computer. When I turned on the laptop for the first time, Windows did a massive update download and needed a restart. Since then, the Windows login screen won't respond to keyboard input, nor trackpad use to let me get the password entry bar. I can't seem to figure out how to restart the Envy as the power button only puts the laptop to sleep, rather than turning it off/restarting to see if that is all that is needed

[Raj_05]

Hi @Tape_Reel,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like the laptop might be in a state where it's not responding properly after the update. Here are a few steps you can try to resolve the issue.

Force Shutdown:

• Press and hold the power button for about 10-15 seconds. This should force the laptop to shut down completely. After it turns off, press the power button again to turn it back on.

Disconnect Peripherals:

• If you have any external devices connected (like USB drives, external keyboards, etc.), unplug them and then try restarting the laptop.

Try Safe Mode:

• If the laptop still isn't responding, you might need to boot into Safe Mode. To do this:
  • After turning on the laptop, as soon as the HP logo appears, press the F11 key repeatedly until you see the recovery options screen.
  • From the recovery options, select Troubleshoot > Advanced options > Startup Settings > Restart.
  • After the laptop restarts, press the 5 or F5 key to start Safe Mode with Networking.

Check BIOS/UEFI Settings:

• If you can access BIOS/UEFI settings:
  • Restart the laptop and press the Esc key repeatedly until you see the Startup Menu.
  • Select F10 to enter BIOS/UEFI settings.
  • Check if there are any settings related to USB or input devices that might be causing issues.

Reset the Laptop:

• If you can't get into Safe Mode or BIOS, you might need to perform a system reset:
  • Turn off the laptop (using the force shutdown method if necessary).
  • Press and hold the Volume Down button and the Power button simultaneously until the recovery screen appears.
  • Follow the prompts to reset or refresh the PC.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support