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‎05-16-2020 01:57 AM

HP Recommended
Product: ENVY Phoenix 810-170st
Operating System: Microsoft Windows 10 (64-bit)

Now that I know what’s wrong with the machine, I need to know how I can fix it.

If it’s a new video card that’s necessary, I can replace that myself - but before I purchase a new card, I want to make sure that it’s not a motherboard issue. Entering the Failure ID (60FVXX-000A48-QFFV6J-Q2Q403) on the HP support site doesn’t provide any additional clarity. Does anyone know how to pinpoint the issue from the failed test? The computer is essentially useless without it.

Thanks in advance.

3 REPLIES 3

‎05-16-2020 07:34 AM

HP Recommended

Hi:

 

I don't know how you can be 100% sure it isn't the motherboard, but according to the motherboard specs for your PC, it has no onboard graphics.

 

https://support.hp.com/us-en/document/c03605561

 

So the error code reported, Graphics Memory Failure, would lead me to believe that something is wrong with the video card.

 

Do you have another PCIe x16 video card you can test in it before buying another one?

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‎05-18-2020 11:38 AM

HP Recommended
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I don’t, but I’ll ensure that the replacement that I purchase one can be returned if necessary. Thank you!

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‎05-18-2020 11:41 AM

HP Recommended

You're very welcome.

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