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‎02-16-2024 08:26 PM

HP Recommended
Product: HP 11-y010wm

Memory_management error, ran the diagnostic tests and come up with everything passed except storage and was given this error code: 9U3U88-8MEC1F-MFPX6K-U0EU03

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3 REPLIES 3

‎02-16-2024 08:37 PM

HP Recommended

@makeup_arti5t,

 

Welcome to our HP Community Forum!

 

The error code suggests that your primary (boot) drive is defective in some way.

 

You probably should try to back up all your data and replace the drive:

 

NonSequitur777_0-1708141056277.png

 

Kind Regards,

 

NonSequitur777


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‎02-16-2024 08:40 PM

HP Recommended

Can I just factory reset using the cmd promt? I've tried erasing the computer but it simply tells me error: memory_management.

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‎02-16-2024 08:49 PM - edited ‎02-16-2024 08:53 PM

HP Recommended

@makeup_arti5t,

 

Here is some additional information for your HP Stream - 11-y010wm (X7V31UA) that might be helpful.

 

With regard to trying CMD commands: https://h10032.www1.hp.com/ctg/Manual/c02876562.pdf, and what our Senior Expert @Paul_Tikkanen has suggested to do for a similar issue: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Repair-disk-errors/m-p/8995637/..., whereas your manual can be found here: https://h10032.www1.hp.com/ctg/Manual/c06198373.pdf.

 

Your laptop's product number is X7V31UA#ABA.

 

Kind Regards,

 

NonSequitur777


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