Repair disk errors

[Kimmy94]

HP Pavillion x360 says repairing disk errors. Won’t do anything else than that screen. Failure code: 

9BWDXL-919C1F-GXGJ21-60TJO3

[banhien]

Sadly to say: Most of the time the 24 char disk failure id indicates the HDD is failing and it needs to be replaced.. Is it still under warranty ? If NOT, you have to replace yourself then rebuild your machine.

For (original) Windows 10/11. please use Cloud Recovery tools

                   https://support.hp.com/us-en/document/ish_4511095-4511141-16

Regards.

[Paul_Tikkanen]

Hi, @Kimmy94 

Your notebook's hard drive has failed, needs to be replaced and the operating system reinstalled.

Below is the link to the service manual where you can find the hard drive removal and replacement procedure:

h10032.www1.hp.com/ctg/Manual/c06040336.pdf

You may want to install a better performing 2.5" SATA solid state drive instead of installing a new mechanical hard drive.

Amazon.com: Western Digital 500GB WD Blue SA510 SATA Internal Solid State Drive SSD - SATA III 6 Gb/...

After you replace the drive, you can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall Windows, the drivers and the software that originally came with the PC.

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive to create the recovery media with.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You can download the software from the Microsoft Store.

HP Cloud Recovery Tool - Microsoft Store Apps

Since you have to use the utility on another PC, you will need to enter the notebook's product number in the tool's search window in order to proceed to make the recovery media. 

The PC's product number is:  1KT77UA#ABA