11-08-2018 08:06 PM
My computer hard drive seems to be completely dead -- have tried to restore a few times and it failed twice and then after the last reboot now it doesn't even find the hard drive. The error I have on the long hard drive scan is:
Failure ID: 9G9XMD-88R99P-XD4F7F-61A003
Do I have any options or do I need to get a new hard drive? If I get a new hard drive where can I find my Windows 10 license?
Solved! Go to Solution.
11-08-2018 08:40 PM
Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.
In the US:
or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.
Since your machine previously ran Windows 10, you can do a clean install W10 for free by using the media creation tool at the link below.
The tool will allow you to make a bootable installation media (USB/DVD) and you can use installation media to install.
During the installation process if you are asked to enter a product key, check the 'Skip' box and W10 will install and then automatically activate once you are connected to the internet using the key embedded in BIOS of your machine.
Then you can install the drivers and available software you need from your PC's support page.
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