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‎08-25-2019 04:12 PM

HP Recommended
Product: HP All-in-One PC
Operating System: Microsoft Windows 10 (64-bit)

HP All-in One PC

Product #: V8P50AA#ABA

Failure ID: 9GA864-8G19PD-GXPT7G-60VR03

I ran a couple test and they both came back with this failure ID. It states that it is a Hard Drive failure of hard drive 1. Is there anyway to fix this without replacing the hard drive? Or is replacing the hard drive the only way? Thank you.

1 REPLY 1

‎08-25-2019 06:25 PM

HP Recommended

Hi:

 

The error code reported...Hard Disk 1 Quick Test Failure

 

You will need to replace the hard drive and reinstall the operating system.

 

Here is the link to the hard drive R & R guide.

 

http://h10032.www1.hp.com/ctg/Manual/c05145971

 

You can reinstall W10 for free by using the HP cloud recovery client utility.

 

Here is a link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

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