Failure ID

[EScruggs]

My HP all in one will not boot up at all (blank screen). In running the HP diagnostics, I received a failure ID: 609kpw-aphd2r-gxpr5g-60rd03 Can this computer be repaired by a technician or are there things that I can try to get it running again? Thanks in advance!

[Paul_Tikkanen]

Enter the required information at the link below and it should provide a report of the code and the most likely way to fix it.

HP Customer Support - Service Center

[EScruggs]

Thanks Paul- sounds like my hard drive may need to be replaced. Any ideas on how I may be able to transfer files, photos, etc. from this sick computer to a new one? Since I can't boot this one up?

[Paul_Tikkanen]

You're very welcome.

It is highly unlikely that you will be able to recover any data from the drive.

The only suggestion I can offer, depending on the drive that is installed in your PC would be to remove it.

If it is a standard desktop 3.5" drive, you will need to purchase a powered SATA 3.5" drive USB enclousure.

Amazon.com: SABRENT USB 3.0 Enclosure for 2.5” & 3.5” SATA HDD/SSD – Tool-Free, UASP, LED Indicator,...

If it is a standard notebook 2.5" drive which is used in some all-in-one PC's then you can purchase a SATA to USB cable.

Amazon.com: SABRENT SATA to USB Cable - USB 3.0 to 2.5” SATA I/II/III Hard Drive Adapter - External ...

After you remove the drive, install it in the applicable adapter and plug the adapter's USB cable end into a working PC and see if you can read/copy any files from the failed drive to the PC.

It's a long shot but that would be your only chance of recovering files unless you want to pay hundreds of dollars to try and have the files recovered by a professional service that performs that kind of task.

There's no guarantee they can do the job either.

[EScruggs]

Thanks again, Paul- I will try these steps.

[Paul_Tikkanen]

Anytime. 

Glad to have been of assistance. 

[EScruggs]

Hi Paul. sorry to bother you again, but I have removed the hard drive out of the computer (an HP model 22, all-in-one desktop)- how can I tell if what I have is a 2.5" or 3.5" hard drive? Is it just a matter of measuring something on the hard drive?

[Paul_Tikkanen · Accepted solution]

Hi:

Measure the width of the drive.

Also, a 3.5" drive is much thicker, and longer than a 2.5" drive.

Here's a couple of reference pictures:

2.5"

320GB - 1TB 2.5" SATA HDD Mixed Brand/Model Laptop Hard Drive with Windows 10/11 | eBay

3.5"

Seagate 2TB 7.2K SAS 3.5" Storage Server Hard Drive 6Gb/s ST2000NM0023 Dell HP | eBay

[EScruggs]

I'm fairly certain that I have a 3.5" hard drive, as it looks much thicker than the 2.5" drive photo, and it measures about 4" across. I'll pursue the SATA 3.5" drive USB enclosure. Thanks again!

[Paul_Tikkanen]

You're very welcome. 

Definitely sounds like a 3 5" drive. 

Hopefully, luck will be on your side.