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Vlageidiut
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Message 1 of 2
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Solved!

Failure code

HP Recommended
HP Envy serial # MXX3420TSS

I did a Quick Test HP Envy Desktop serial # [edited].   Everything passed except Hard drive short DST check .  It failed with a failure ID:Q0D6TD-711A07-WPTWWK-60T403

underneath the failure ID was this:

Product ID: H5Q09AA#ABA

Hard drive 1

Can someone help me with the failure ID and tell what it means please

thank you

1 ACCEPTED SOLUTION

Accepted Solutions
Grzwacz
Level 12
Level 12
7,153 5,604 682 1,655
Message 2 of 2
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HP Recommended

Hi,

 

Please remove the product serial number.

 

The HDD is failing.

 

Backup data ASAP.

 

Replace the HDD.

 

Go with an equivalent capacity 2.5 inch SATA SSD if you need to use HP factory recovery disks. 

 

Much better PC performance.

 

A 2 TB SATA SSD could cost more than you want to spend. You can do a smaller SSD (512 GB or 1 TB) if you don't need to use HP Windows 8 Recovery media or you have updated to Windows 10.

 

Your call.

 

Regards

View solution in original post

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1 REPLY 1
Grzwacz
Level 12
Level 12
7,153 5,604 682 1,655
Message 2 of 2
Flag Post
HP Recommended

Hi,

 

Please remove the product serial number.

 

The HDD is failing.

 

Backup data ASAP.

 

Replace the HDD.

 

Go with an equivalent capacity 2.5 inch SATA SSD if you need to use HP factory recovery disks. 

 

Much better PC performance.

 

A 2 TB SATA SSD could cost more than you want to spend. You can do a smaller SSD (512 GB or 1 TB) if you don't need to use HP Windows 8 Recovery media or you have updated to Windows 10.

 

Your call.

 

Regards

Was this reply helpful? Yes No
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