-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Boot and Lockup
- Failure code

Create an account on the HP Community to personalize your profile and ask a question
01-07-2020
08:24 PM
- last edited on
01-08-2020
07:35 AM
by
kevin-t
I did a Quick Test HP Envy Desktop serial # [edited]. Everything passed except Hard drive short DST check . It failed with a failure ID:Q0D6TD-711A07-WPTWWK-60T403
underneath the failure ID was this:
Product ID: H5Q09AA#ABA
Hard drive 1
Can someone help me with the failure ID and tell what it means please
thank you
Solved! Go to Solution.
Accepted Solutions
01-07-2020 09:25 PM - edited 01-07-2020 09:36 PM
Hi,
Please remove the product serial number.
The HDD is failing.
Backup data ASAP.
Replace the HDD.
Go with an equivalent capacity 2.5 inch SATA SSD if you need to use HP factory recovery disks.
Much better PC performance.
A 2 TB SATA SSD could cost more than you want to spend. You can do a smaller SSD (512 GB or 1 TB) if you don't need to use HP Windows 8 Recovery media or you have updated to Windows 10.
Your call.
Regards
01-07-2020 09:25 PM - edited 01-07-2020 09:36 PM
Hi,
Please remove the product serial number.
The HDD is failing.
Backup data ASAP.
Replace the HDD.
Go with an equivalent capacity 2.5 inch SATA SSD if you need to use HP factory recovery disks.
Much better PC performance.
A 2 TB SATA SSD could cost more than you want to spend. You can do a smaller SSD (512 GB or 1 TB) if you don't need to use HP Windows 8 Recovery media or you have updated to Windows 10.
Your call.
Regards