Create an account on the HP Community to personalize your profile and ask a question
11-07-2020 04:39 PM
Hi, the PC is only 7 months old. While I was editing, the monitor turned off, the fan started spinning at maximum, the led lights remained on. If I try to turn off the PC using the on / off button, nothing happens, I have to cut off the power to the PC. As soon as I put the power back on, the fan runs at maximum and the LEDs are on, nothing appears on the monitor.
What may have happened ?
Thanks for any replies.
11-23-2020 03:00 PM
I reviewed your post and I understand that the computer is not booting to Windows.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Stay Home – Stay Safe
I am an HP Employee
Didn't find what you were looking for? Ask the community