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Forced shutdown error message, passed all diagnostics

HP Recommended
Hewett Packard Pavillion Desktop PC
Microsoft Windows 10 (32-bit)

When I turned on the hard drive, I received an error message about a force shutdown. Now I have a black screen.  Performed all diagnostic tests and passed, time/date is correct, tried to perform a factory reset at 1st keeping all files and then a complete wipe, but it will not reset because of an error. I  saw a youtube about having to use a USB port to reinstall Windows10. Is there something else I can do?

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@shaheen157 Welcome to HP Community!


I understand that you are getting a black screen.


The issue seems to be the hardware part, I would suggest you contact our phone support and check for the support option. They will help you.


If the product not under warranty there will be a charge for the support.


Here is how you can get in touch with phone support.



1)Click on this link -


2)Select the product type.


3)Enter the serial number of your device or select let HP detect your product option.


4)Select the country from the drop-down.


5)You should see the HP phone support number or Chat option listed.


We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!


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