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- HP Community
- Desktops
- Desktop Boot and Lockup
- Re: Freeze or bootloop into freeze

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05-30-2023 11:11 AM - edited 05-30-2023 11:18 AM
Hello,
About 4 weeks ago my HP pavilion TG01-2440nd froze for the first time. After a reboot everything worked fine for 2 weeks.
About 2 weeks ago the pc froze again, but did not want to boot properly after rebooting: screen freeze on HP loading screen. Since then i am like 400 reboots richer and still no working windows.
Long story short, my pc is either crashing on the hp loading screen, rebooting till crashing on hp screen or will boot to windows and things work perfectly for a couple minutes till freeze or reboot.
-crash on hp screen 60%
-rebooting till windows recover and freeze: 10%
-bootloop till freeze 27%
-boot to windows for short duration: 3%
-joy: 0%
Thing i have tried:
-windows recovery and repairs(wont complete cause freeze or bootloop)
-cleaned the internals
-replaced SSD, remove the old one. Tried to install fresh windows, did not work, same issue.
-replaced/tested working RAM
-removed the GPU
-replaced battery
-cleared cmos, reset
-removed and reinstalled bios
-resocket CPU
-Every test the UEFI hardware diagnostics has to offer, passing all tests.
The bios and HP PC hardware diagnostics works fine, no freeze or reboot.
In like 30 reboots i get 1 message saying "no drive detected", but a reboot fixes this issue. Happend at the old and new SSD
Yesterday after i stopped trying for a couple days my pc booted like normal and everything seemed fine, but after about 30-45 mins the reboot happend and here we are again.
New SSD, no gpu, fresh bios, fresh windows(installer) and still freeze. Anyone ideas?
05-31-2023 07:13 AM - edited 05-31-2023 08:12 AM
Hi @Wveer
You have used many good troubleshooting techniques in the quest to solve this problem. Not much else one can try.
Faulty RAM or a failing HDD/SSD can cause intermittent problems. But it seems you have replaced both components. It also sounds like you see the same problem even when using integrated graphics.
I can only add trying a different power supply.
Or you have a: MB or CPU problem. CPUs rarely fail but I have seen similar symptoms on some AMD CPUs where the integrated memory controller (CPU) is at fault. Have you tried each stick of memory, one at a time, in both memory sockets?
Your PC has dual channel memory and two memory sockets, one channel per socket. Sometimes one memory channel may fail. The other memory channel (socket) may be okay.
Is the PC in warranty?
Regards