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Frozen on blue screen with logo at startup

HP Pavilion HPE
Microsoft Windows 7 (64-bit)

When I start my computer it freezes once it gets to the blue screen with the logo. When I hit esc nothing happens. If I have esc held down when I start the computer it will go to a black page that has system information and the word startup on bottom right corner. But it does not allow me to highlight that.  

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HP Support Agent
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Frozen on blue screen with logo at startup

@Dzyn4lif

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I have gone through your Post and would like to help

 

Were there any recent updates or Hardware changes done on the computer?

 

Please try running a System Test to confirm the Hardware Functionality

 

- Shut down the computer completely. Remove the Power Cord, press and hold the power button for 20 secs to perform a power drain
- Put back the Power Cord and turn it back on, then tap the F2 key repeatedly until the Startup menu screen is displayed.
- Click System Tests

 

Keep me posted how it goes

 

Thank you 😊

KrazyToad
I Am An HP Employee

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