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Locked

‎06-26-2020 12:07 PM

HP Recommended
Product: HP 22 All0in-one PC
Operating System: Microsoft Windows 10 (64-bit)

Client of ours decided to put in a BIOS Startup Password and a BIOS Administrator Password.  He remembers the BIOS Startup password since he uses that to get into the machine daily.  Issue is he doesn't remember the BIOS Administrator Password.  I need access to the BIOS and there is no way to get int the computer.

 

I tried removing the CMOS Battery and the power for ten minutes and still has it in there.

 

There is only one jumper on the Main-board.  I set it from 1-2 to 2-3 and started machine for five minutes and did not work to clear password.

 

Open to Ideas.

1 REPLY 1

‎06-26-2020 12:26 PM

HP Recommended

Hi, HDRider33572! 🙂 

 

Thank you for visiting the HP Support Community.  

 

According to the Community's Rules of Participation:  

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.  

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.  

 

 

Kind regards,  

 

 

BiancaS.

I work on behalf of HP.
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