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HP Recommended
HP 550-153w
Microsoft Windows 10 (64-bit)

I've recently had trouble getting my desktop to boot and have gotten to the stage of a beep code(3 long, 2 short.) Here is what I know and have done so far:

1.PC powers on, both fans are running. Monitor won't show anything. 

2. I didn't replace anything when this issue first happened, all original parts when this issue occurred.

3. I have replaced the power supply and that didn't do anything, same beep code came out eventually.

4. I have replaced the RAM with 2x 8G PNY DDR3 1600 MHZ(pc3-12800). Same beep code.

5. Ive tried locating a CMOS reset location but I can only find the CMOS•PW spot. For good measure, I've tried re-seating that but nothing.

 

I only have the monitor, mouse, and keyboard plugged in. When I power it on, everything comes on from the tower just nothing on the monitor but it takes a while to get to the beep code. Any ideas on where to look next?

 

3 REPLIES 3
HP Recommended

Hi

I have also started to get a similar issue. Started about two months ago - switch PC on, starts, but no display on monitor, then sometimes resuming from sleep does the same and now sometimes not always I get the three long lights, two shorts lights. No one seems to be able to help - so if you can get an answer that would help me as well. Mine is only 6 months old and is an HP ENVY Desktop.

 

Keith

HP Recommended

Keith,

 

After taking this in to a local repair shop, I got the unfortunate news that they too were getting the same issues I was. Best answer they could give me was a failing or failed motherboard or CPU. In either case, a fix that just wasn't worth it considering the low quality of this build and the cost for a similar motherboard or cpu would be the same that I paid when I bought this. 

 

Thankfully the hard drive is still intact so I can just plug it in to a new PC. My hope now is to just use the same chassis and build my own instead of getting a pre-built piece of junk that even HP can't fix. 

 

Jose

HP Recommended

Thanks. Sorry to hear they could not repair your PC. Mine is in warranty, and so Currys must repair or replace.

Keith

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