• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
HP All-in-One - 24-dd0010

HP website has been absolutely no help with this the windows + v or the windows + b reset does nothing and they have not recovery bios listed on their website to download a recovery version to try and load on boot. tried pulling the battery with not success either. 

 

After the windows update it installed a firmware update that crashed not the system just keep looping into the bios update failed screen and there is not way to break out of it. Of course the system is just out of warranty and HP has no kind of drivers or firmware recovery for this listed on their site. I have seen that other have had the problem but no solutions listed. 

3 REPLIES 3
HP Recommended

Hi @jbarth1 

 

It seems like you are caught between a rock and a hard place.

 

Your PC has the MonkD MB, MB SSID 86F2. Window Update may have pushed a HP firmware update to your PC for the MonkP MB, MB SSID 86F3.

 

I have seen a few other PCs using the MonkD MB having this problem. Check this Forum thread for one example. Read all responses in this thread.

 

You would need a different MonkD BIOS version to fix this but none seems to exist.

 

Try HP Support to see what HP says.

 

Otherwise you may have to replace the MB and avoid the HP firmware update provided by Windows Update.

 

It is possible the older BIOS version .bin files and .sig files are contained in the current system drive EFI System Partition. A local tech might be able to use those files to flash the BIOS to the older version.

 

Regards

HP Recommended

Thanks Bill. That is what I was thinking. I am in IT and have been looking for a copy of the bios to attempt a repair. Thank you for the idea about where a copy may be found. I will take a look. 

 

Thanks

HP Recommended

Hi,

 

One last thought: you should probably clear the incorrect .bin and .sig files while you're checking the EFI System Partition.

 

They will come back again when you start the PC if the EFI System Partition contains these files .

 

Regards

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.