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HP Compaq 6300 SFF Not recognising greater than 2GB RAM

HP Compaq 6300 SFF
Microsoft Windows 10 (64-bit)

Model: HP Compaq Pro 6300 SFF

Product ID: C4K14A#ABG

BIOS: K01 V03.08

Hello,

After reinstalling a clean version of Window 10 Pro on a new and larger HDD I proceeded to upgrade the BIOS from K01 V02.90 to K01 V03.08 (via V02.99) and now the machine will not recognize any RAM greater than 2GB, almost 99.9% of the time. Once or twice the system has booted over the past week with more than the one RAM module however once the machine shuts down it won’t recognise it again. Although if the system is just restarted then it works fine until a shutdown, which is strange! But given this is the exception and I can’t replicate it with any regularity the following info is based on what I can replicate every time.

The previous installation of Windows 10 Pro was a MBR install with 12GB of RAM (2x4GB DDR3 1600MHz, 2x2GB DDR3 1300MHz) and it work fine (except for windows being very bloated and slow).

The new installation of Windows is GPT however it will not even POST with anything larger than a single 2GB RAM module that was previously installed. It does not matter which DIMM slot the 2GB RAM is installed it will make it through POST fine and boot, but not when more than one slot is occupied or the 4GB Ram module is installed.

I have run extensive tests with the HP PC Hardware Diagnostics UEFI (version 7.3.0.0-USB) and each test is passed. Even the same or different RAM modules in each DIMM slot and all looks fine. So, each RAM or Slot appear fine individually.

So why when I install any other configuration of RAM it won’t pass POST. I have tried resetting BIOS, removing the battery, removing power and battery overnight and just about every different combination of power on/off sequence possible. But nothing seems to work.

Any assistance in resolving this would be greatly appreciated as its driving me crazy.

 

Cheers,

Andrew

 

Diagnostic Logs Below

 

 

 

 

 

2019-09-09 17:19:34  ================================================
2019-09-09 17:19:35  EFI System Diagnostic 7.3.0.0 Started
2019-09-09 17:19:35  Load Options = 
2019-09-09 17:19:35  HP Battery Control Protocol 2010 not found.
2019-09-09 17:19:35  2009 HP Battery Control Protocol not found.
2019-09-09 17:19:35  HP_Setup Configuration Variable Not Available
2019-09-09 17:19:35  HP Thermal Diagnostic Protocol Not Available
2019-09-09 17:19:35  HP Thermal Diagnostic 2 Protocol Not Available
2019-09-09 17:19:35  [L]> System ID: 339A
2019-09-09 17:19:35  Storage tests are not available since standard HDD is present.
2019-09-09 17:19:35  Failed Loading HP BIOS Image Interface Protocol (Not Found)
2019-09-09 17:19:35  [L]> Found 4 Processors 4 Enabled, Max 8 Processors
2019-09-09 17:19:35  [L]> MpService found Bsp at index 0
2019-09-09 17:19:35  [L]> Absolute Pointer Protocol Not Available
2019-09-09 17:19:35  [L]> 0 UART device path node found.
2019-09-09 17:19:35  System Family: = 3
2019-09-09 17:19:35  [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2019-09-09 17:19:35  [L]> Found COM1 (legacy base address 0x3F8).
2019-09-09 17:19:35  [L]> Failed to locate handle buff for serial IO protocol - Not Found
2019-09-09 17:19:35  [L]> Failed to bind serial io protocol - Not Found
2019-09-09 17:19:35  1 Total Serial Ports Found
2019-09-09 17:19:35  [L]> Locate IsaIoProtocol HandleCount = 0. (Not Found)
2019-09-09 17:19:35  [L]> IsThunderboltAccessProtocolPresent(): Failed to Locate Thunderbolt Protocol. (Not Found)
2019-09-09 17:19:35  Failed loading Hp Fingerprint Verify Protocol.(Not Found)
2019-09-09 17:19:35  [L]> Language Selected is currently (eng).
2019-09-09 17:19:35  [L]> EULA: Bit 54:53 Key - 0x0
2019-09-09 17:19:38  Initializing Drive Library.
2019-09-09 17:19:38  TscPerSecond = 0BE4CF134h 
2019-09-09 17:19:38  Installing DTD AtaCommandsProtocol
2019-09-09 17:19:38  Found SATA/RAID AHCI controller at b:0, d: 1F, f:2 
2019-09-09 17:19:38  Base address: :F7136000 
2019-09-09 17:19:38  In Real AHCI mode,  Ahci base addr: F7136000, GHC: 80000000
2019-09-09 17:19:38  AHCI: Port 0 Base Address previously init 0x6D208D00
2019-09-09 17:19:38  AHCI: Port 0 Command List previously init 0x6D203400
2019-09-09 17:19:38  CollectAhciPortInfo 
2019-09-09 17:19:38  Installed DTD ATA Commands Protocol
2019-09-09 17:19:38  Found installed DTD ATA Commands Protocol supporting Packet Commands!
2019-09-09 17:19:38  Found 1 Hard Disk Drive.
2019-09-09 17:19:38  Drive 0 SMART Supported
2019-09-09 17:19:38  Drive 0 - Disk Access disabled during DST
2019-09-09 17:19:38  AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0x6D207918) to Drive 0
2019-09-09 17:19:38  1 Total ATA Drives Found
2019-09-09 17:19:38  No handle found supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2019-09-09 17:19:38  No handle found supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2019-09-09 17:19:38  No handle found supporting LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2019-09-09 17:19:38  1 Total Hard Disc Drives Found
2019-09-09 17:19:38  0 Total Optical Disc Drives Found
2019-09-09 17:19:38  Found 1 Hard Disk Drives
2019-09-09 17:19:38  Found 0 Optical Disk Drives
2019-09-09 17:19:38  No handle found supporting EFI_DCPMM_CONFIG_PROTOCOL_GUID (CF2F5F1F-94B6-4C15-9CAE-AFB3BD9F2BA5).
2019-09-09 17:19:38  Failed to initialize NVDIMM modules.
2019-09-09 17:19:38  Found Legacy Bios Protocol.
2019-09-09 17:19:38  Run from USB.
2019-09-09 17:19:38  [L]> System ID: 339A
2019-09-09 17:19:38  System Model: = HP Compaq Pro 6300 SFF
2019-09-09 17:19:38  System SKU: = C4K14PA#ABG
2019-09-09 17:19:38  [L]> SMBIOS Type: 2, ID: 0 not found. 
2019-09-09 17:19:38  System ID: 339A
2019-09-09 17:19:38  Type 11 OS Image: BUILDID#12WWIDHW309#SABG#DABG
2019-09-09 17:19:38  Warranty Start Date: 00/00/0000
2019-09-09 17:19:38  HDD 0 Type : ATA
2019-09-09 17:19:38  HDD 0 Model :   SAMSUNG HD154UI
2019-09-09 17:19:38  HDD 0 Firmware: 1AG01118
2019-09-09 17:19:38  HDD 0 Serial:   S1XWJ1BZ800658
2019-09-09 17:19:38  DIMM 0 Serial Number: 82CC5190
2019-09-09 17:19:38  DIMM 0 Part Number  : 9905403-011.A02LF 
2019-09-09 17:19:38  BIOS Revision: K01 v03.08
2019-09-09 17:19:38  [L]> Platform Vendor ID : 0x8086
2019-09-09 17:19:38  [L]> Platform Device ID : 0x0150
2019-09-09 17:19:38  [L]> Only a single DIMM (Index 0) is populated on the system
2019-09-09 17:19:38  [W]> Failed Locating EFI_HP_DIMM_ID_PROTOCOL. (Not Found)
2019-09-09 17:19:38  [L]> Installed DimmDxe Driver (Handle: 0x000000006D494318)
2019-09-09 17:19:44  BIOS Config Table Configure Legacy Support and Secure Boot section was not found. 
2019-09-09 17:19:44  Legacy Support:
2019-09-09 17:19:44  	Disable
2019-09-09 17:19:44  	*Enable
2019-09-09 17:19:44  GetBIOSBootModeFromBIOSConfig(): Legacy Support is Enabled. 
2019-09-09 17:19:44  Secure Boot:
2019-09-09 17:19:44  	*Disable
2019-09-09 17:19:44  	Enable
2019-09-09 17:19:44  GetBIOSBootModeFromBIOSConfig(): Secure Boot is Not Enabled. 
2019-09-09 17:19:44  BIOS Config Table DMAr Protection section was not found. 
2019-09-09 17:19:44  Starting Graphical System Diagnostic Menu
2019-09-09 17:20:24  No USB optical drive detected.
2019-09-09 17:21:20  System Extensive Test Selected
2019-09-09 17:21:20  [L]> Total Memory 1999MB, Free 1688MB (432133 Pages)
2019-09-09 17:21:21  [L]> Calculated 0x0000000092E0FD78 TSC Ticks per MB.
2019-09-09 17:21:21  Drive Partition 1 (NOTOUCH)
2019-09-09 17:21:21  Drive Partition 2 (NOTOUCH)
2019-09-09 17:21:21  Drive Partition 3 (NOTOUCH)
2019-09-09 17:21:21  Drive Partition 5 (NOTOUCH)
2019-09-09 17:21:21  Found 6 Partitions on Drive 
2019-09-09 17:21:21  SectorPerCluster 0x2
2019-09-09 17:21:21  Cluster Size 0x400
2019-09-09 17:21:21  Partition has 0x18000 Clusters
2019-09-09 17:21:21  Volume is FAT32
2019-09-09 17:21:21  Drive 0, Partition 3 - Decoding FAT data
2019-09-09 17:21:21  Partition Starting LBA 0xA09000
2019-09-09 17:21:21  Partition Size in LBA 0x32000
2019-09-09 17:21:21  Partition (FAT32) Clusters: Read=0x68F5 Skipped=0x1170B Total=0x18000
2019-09-09 17:21:29  NTFS Blocks Used 173429, Free 11230931
2019-09-09 17:21:29  EXT3 Blocks Used 0, Free 0
2019-09-09 17:21:29  FAT32 Clusters Used 26869, Free 71435
2019-09-09 17:21:29  Estimated Total Time Required = 24326s
2019-09-09 17:21:29  CPU Test Started
2019-09-09 17:21:29  Start Numeric Coprocessor Test.
2019-09-09 17:21:32  CPU Test Completed - Result 1
2019-09-09 17:21:32  SMART Check Started
2019-09-09 17:21:32  SMART Check Completed - Result 1
2019-09-09 17:21:32  Short DST Started
2019-09-09 17:21:32  StartDST(): Drive 0 temperature before Self-DST Test = 10 degrees Celsius 
2019-09-09 17:23:25  ATA HDD 0 Self-Test Log:
2019-09-09 17:23:25  SMART Self-test log structure revision number 1
2019-09-09 17:23:25  Num  Test_Description    Status                                          Remaining     LifeTime(hours)       LBA_of_first_error
2019-09-09 17:23:25  #01  Short offline       (01h) Aborted by host                           10%           15457                  -   
2019-09-09 17:23:25  #02  Short offline       (00h) Completed without error                   00%           15457                  -   
2019-09-09 17:23:25  #03  Extended offline    (01h) Aborted by host                           80%           15458                  -   
2019-09-09 17:23:25  #04  Short offline       (00h) Completed without error                   00%           15464                  -   
2019-09-09 17:23:25  HDD 0: Previous Self-DST Log Index: 3, New Self-DST Log Index 4. New Self-DST Log detected at Index 4.
2019-09-09 17:23:25  Short DST Completed - Result 1
2019-09-09 17:23:25  Short DST Completed - Result 1
2019-09-09 17:23:25  EfiDriveLibPollDSTStatus(): Drive 0 temperature before Self-DST Test = 11 degrees Celsius 
2019-09-09 17:23:25  Optimized DST Started
2019-09-09 17:23:25  EfiDriveLibExecuteOptimizedDiskTest(): Unknown FS(0x0) on Drive(0) Partition(0).
2019-09-09 17:23:25  EfiDriveLibExecuteOptimizedDiskTest(): Unknown FS(0x0) on Drive(0) Partition(1).
2019-09-09 17:23:25  EfiDriveLibExecuteOptimizedDiskTest(): Unknown FS(0x0) on Drive(0) Partition(2).
2019-09-09 17:23:42  Partition (FAT32) Clusters: Read=68F5 Skipped=1170B Total=18000
2019-09-09 17:23:42  EfiDriveLibExecuteOptimizedDiskTest(): Unknown FS(0x0) on Drive(0) Partition(4).
2019-09-09 17:27:29  (NTFS) Blocks (256 Sectors per block): Read=173429 Skipped=11230931 Total=11404360
2019-09-09 17:27:29  (EXT3) Blocks (256 Sectors per block): Read=0 Skipped=0 Total=0
2019-09-09 17:27:29  (FAT32) Clusters: Read=26869 Skipped=71435 Total=98304
2019-09-09 17:27:29  Optimized DST Completed - Result 1
2019-09-09 17:27:29  EfiDriveLibPollDSTStatus(): Drive 0 temperature after Self-DST Test = 13 degrees Celsius 
2019-09-09 17:27:29  Long DST Started
2019-09-09 17:27:29  StartDST(): Drive 0 temperature before Self-DST Test = 13 degrees Celsius 
2019-09-09 23:09:40  ATA HDD 0 Self-Test Log:
2019-09-09 23:09:40  SMART Self-test log structure revision number 1
2019-09-09 23:09:40  Num  Test_Description    Status                                          Remaining     LifeTime(hours)       LBA_of_first_error
2019-09-09 23:09:40  #01  Short offline       (01h) Aborted by host                           10%           15457                  -   
2019-09-09 23:09:40  #02  Short offline       (00h) Completed without error                   00%           15457                  -   
2019-09-09 23:09:40  #03  Extended offline    (01h) Aborted by host                           80%           15458                  -   
2019-09-09 23:09:40  #04  Short offline       (00h) Completed without error                   00%           15464                  -   
2019-09-09 23:09:40  #05  Extended offline    (00h) Completed without error                   00%           15470                  -   
2019-09-09 23:09:40  HDD 0: Previous Self-DST Log Index: 4, New Self-DST Log Index 5. New Self-DST Log detected at Index 5.
2019-09-09 23:09:40  Long DST Completed - Result 1
2019-09-09 23:09:40  Long DST Completed - Result 1
2019-09-09 23:09:40  Memory Extensive Check Started
2019-09-09 23:15:22  [L]> Tested 1687 MB in 342000 ms with 4 processor(s), normalized test time is 810 ms/MB
2019-09-09 23:15:22  [L]> Memory Test totally tested 432036 Pages in 1 loop(s).
2019-09-09 23:15:22  Memory Extensive Check Completed - Result 1
2019-09-09 23:15:22  Video Memory Test Started
2019-09-09 23:15:22  Start Video Memory Check.
2019-09-09 23:15:22  [L]> SmbiosGetBiosVendor: Hewlett-Packard
2019-09-09 23:15:22  [L]> Found VGA device at Seg-0x00:Bus-0x01:Dev-0x00:Func-0x00, ClassCode-0x0300, CommandRegister-0x0107
2019-09-09 23:15:22  [L]> Found Video Device 0x42F10DE
2019-09-09 23:15:22  [L]> GetAllGraphicFB(): GraphicDevice[0]: Base-0x00000000E0000000, Size-0x0000000010000000, 64Bit-TRUE, Supported-TRUE
2019-09-09 23:15:22  [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2019-09-09 23:15:22  [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x10000000
2019-09-09 23:15:22  [L]> Calibrate TSC.
2019-09-09 23:15:22  [L]> Start testing card 0: VidDid=0x042F10DE, Base=0x00000000E0000000, Size=0x0000000010000000
2019-09-09 23:15:22  Estimated Time for Video Memory check 3438
2019-09-09 23:15:22  [L]> VideoMemoryTestEntry called
2019-09-09 23:15:22  [L]> Start testing card 0: VidDid=0x042F10DE, Base=0x00000000E0000000, Size=0x0000000010000000
2019-09-10 00:12:52  [L]> VideoMemTest: TotalSize 0x10000000
2019-09-10 00:12:52  [L]> VideoMemTest: TestedSize 0x10000000
2019-09-10 00:12:52  Video Memory Test Completed - Result 1
2019-09-10 00:12:52  [L]> Total Memory 1999MB, Free 1688MB (432131 Pages)
2019-09-10 00:12:52  [L]> SmbiosGetBiosVendor: Hewlett-Packard
2019-09-10 00:12:52  [L]> Found VGA device at Seg-0x00:Bus-0x01:Dev-0x00:Func-0x00, ClassCode-0x0300, CommandRegister-0x0107
2019-09-10 00:12:52  [L]> GetAllGraphicFB(): Found 0 graphic device(s) to test.
2019-09-10 00:12:52  [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x0
2019-09-10 00:12:52  [L]> No graphics device found.
2019-09-10 00:12:52  [L]> Audio Controller Bus 0, Dev 27, Func 0
2019-09-10 00:12:52  [L]> Audio controller Vendor ID 0x8086
2019-09-10 00:12:52  [L]> Audio controller Device ID 0x1E20
2019-09-10 00:12:52  [L]> Audio controller Revision ID 0x04
2019-09-10 00:12:52  [L]> Audio controller Subsystem Vendor ID 0x103C
2019-09-10 00:12:52  [L]> Audio controller Subsystem Device ID 0x339A
2019-09-10 00:12:52  [L]> Audio controller Class Code 0x0403
2019-09-10 00:12:52  [L]> HD audio codec Vendor ID 0x10EC Device ID 0x0221
2019-09-10 00:12:52  [L]> HD audio codec Revision ID - 0x100003
2019-09-10 00:12:52  [L]> The codec 0x10EC0221 need specific patch
2019-09-10 00:12:52  [L]> RealtekInit(): Set EAPD pin state to high through Node ID 0x0014.
2019-09-10 00:12:52  [L]> Found 2 EFI_USB2_HC_PROTOCOL handles.
2019-09-10 00:12:52  System Board Test Completed - Result 1
2019-09-10 00:12:53  SysDiagCalculatePassID(): Test PassID 18867-43112-50654.
2019-09-10 07:01:31  System Extensive Test Completed
2019-09-10 07:01:34  No USB optical drive detected.
2019-09-10 07:01:34  No USB webcam detected.


2019-09-10 07:01:43  Memory Extensive Test Selected
2019-09-10 07:01:43  [L]> Total Memory 1999MB, Free 1687MB (432117 Pages)
2019-09-10 07:01:43  [L]> Calculated 0x0000000093CF0DA0 TSC Ticks per MB.
2019-09-10 07:01:43  Estimated Total Time Required = 1320s
2019-09-10 07:01:43  CPU Test Started
2019-09-10 07:01:43  Start Numeric Coprocessor Test.
2019-09-10 07:01:46  CPU Test Completed - Result 1
2019-09-10 07:01:46  Memory Extensive Check Started
2019-09-10 07:07:23  [L]> Tested 1687 MB in 337000 ms with 4 processor(s), normalized test time is 799 ms/MB
2019-09-10 07:07:23  [L]> Memory Test totally tested 432022 Pages in 1 loop(s).
2019-09-10 07:07:23  Memory Extensive Check Completed - Result 1
2019-09-10 07:07:23  SysDiagCalculatePassID(): Test PassID 18867-43512-50654.
2019-09-10 07:12:23  Memory Extensive Test Completed

 

 

 

 

 

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HP Compaq 6300 SFF Not recognising greater than 2GB RAM

Does anyone have any ideas. Even a hint in what direction i should go to try and trouble shoot this problem would be helpful.

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HP Compaq 6300 SFF Not recognising greater than 2GB RAM

Please just try and roll back the BIOS to the 2.99 version.  This is probably your best bet.

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