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‎06-08-2021 07:43 PM - edited ‎06-09-2021 08:30 AM

HP Recommended
Product: HP Compaq Elite 8300 CMT
Operating System: Microsoft Windows 10 (64-bit)

After changing a VGA monitor around the PC started to give the BSOD and memory problems alert.

i used the built in HP System Diagnostic and got: Memory Test Failed and the following failure ID

9085V0-000ALW-WPQEW1-002503

product ID: QV993AV

Any suggestions are appreciated

1 REPLY 1

‎06-09-2021 10:27 AM

HP Recommended

Hello
telling you having a memory error message the hp tool is indicating something rather vague

System/Processor BoardBackplane Board, System Board, Processor, Processor BoardBGA integrity

so if you have several memory modules tested with one then the other
depending on the result, it will be necessary to replace the faulty module (s)
help you with the documents made available

https://support.hp.com/us-en/product/hp-compaq-elite-8300-convertible-minitower-pc/5232845/model/523...

 

 HP Compaq Business PC Hardware Reference Guide - Elite 8300 Series Convertible Minitower Elite 8300...

 

 

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