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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Desktops
- Desktop Boot and Lockup
- HP Desktop will not fire up.
Create an account on the HP Community to personalize your profile and ask a question
03-10-2021 02:11 PM
My desktop will not fire up. At one time I would have to turn off and back on multiple times before it would go in to the Bios. It would work fine for a while, then all of a sudden the screen would go grey, and nothing. What happens now is, when I try and start, the fans run, but a black screen, nothing on the monitor at all. I've tested the power supply and all is good, and the monitor works fine? Seems after a few Windows 10 updates, it may have corrupted something? Hoping someone can help with this issue..
03-12-2021 04:02 PM
Worst case: Mainboard is bricked.
Best case: Just need to re-seat RAM or something.
Start by removing all RAM, add-in cards, unplug HDD's and ODD's.
Then turn the unit on and see if it beeps at you. If it does, then re-install the ram one module at a time and switch on. (assuming you have on-board gfx)
if you're still getting lights/fans but no display, then you could have faulty RAM, processor or Mainboard. Given that it was a slow death, more likely RAM or mainboard.
Let us know the results.
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