cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 1
6 5 0 1
Message 1 of 6
1,171
Flag Post
HP Recommended

HP ENVY Recline TouchSmart 23 - Black Screen On Startup

HP ENVY Recline TouchSmart 23-k027c

Today my machine refused to start up I cant even get to the bios. This happened about two years ago and i solved it by reflashing the bios. I get no HP logo the screen just comes on for about 2 seconds then goes black. When this happened before I got lucky and was able to get into windows once then flash the bios. This time I have had no such luck. I think the bios is corrupt Does anyone know the jumper settings on this machine to reset the cmos. And yes I have already tired replaceing the battery pulling the ram, hard drive etc.

 

It also seems the usb ports are not getting power.

 

😞 

 

HP ENVY Recline TouchSmart 23-k027c

5 REPLIES 5
Highlighted
HP Support Agent
HP Support Agent
14,581 14,559 933 933
Message 2 of 6
1,129
Flag Post
HP Recommended

HP ENVY Recline TouchSmart 23 - Black Screen On Startup

@z3razerviper

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
 

I understand that your computer is not booting up and you are unable to access the BIOS as well

 

I'll try my best to help you out

 

We can try a BIOS rollback

  1. Turn off the computer.

  2. With the computer off, press and hold the Windows logo key  and the B key at the same time.

  3. Still pressing those keys, press and hold down the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows and B keys until the BIOS update screen is displayed or until you hear a beeping sound (usually 8 beeps).

    The power LED light remains on, and the screen remains blank for about 40 seconds before anything appears on the display. You might also hear beeping sounds. Eventually, an HP BIOS Update screen displays and the BIOS update begins automatically.

    Figure : HP BIOS Update screen

     Photo of HP BIOS Update screen showing a progress indicator

You can also try with Windows Key + V.

 

Please refer to this Link: https://support.hp.com/in-en/document/c04126730

 

If the computer still doesn't boot up, please contact our Phone Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 

2) Click on "Continue as guest". 

3) Enter the serial of your device. You can refer to this Link: hp.care/2bygf7l for help in locating your Serial Number.

4) Select the country from the drop-down. 

5) Click on "Show Options". 

6) Fill the web-form. A case number and phone number will now populate for you.

 

Keep me posted if you need further assistance

 

Thank you 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" 

KrazyToad
I Am An HP Employee

0 Kudos
Highlighted
Level 15
28,004 27,539 1,809 5,043
Message 3 of 6
1,121
Flag Post
HP Recommended

HP ENVY Recline TouchSmart 23 - Black Screen On Startup

Hi,

 

Try another HP 150 watt external power supply.  They have been known to cause problems like you have described.

HP Photosmart 6520
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB
0 Kudos
Highlighted
Level 1
6 5 0 1
Message 4 of 6
1,097
Flag Post
HP Recommended

HP ENVY Recline TouchSmart 23 - Black Screen On Startup

The system is not getting power to the usb ports so a keyboard is not working. And I dont have access to another powersupply....

0 Kudos
Highlighted
Level 1
6 5 0 1
Message 5 of 6
1,075
Flag Post
HP Recommended

HP ENVY Recline TouchSmart 23 - Black Screen On Startup

I found another power supply thats even bigger its a 230W and I still have the same problem any other suggestions? 😞 

 

0 Kudos
Highlighted
Level 1
6 5 0 1
Message 6 of 6
1,042
Flag Post
HP Recommended

HP ENVY Recline TouchSmart 23 - Black Screen On Startup

So back to my origional question do we have a jumper to reset the cmos.

Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation