04-28-2018 10:35 PM
Today my machine refused to start up I cant even get to the bios. This happened about two years ago and i solved it by reflashing the bios. I get no HP logo the screen just comes on for about 2 seconds then goes black. When this happened before I got lucky and was able to get into windows once then flash the bios. This time I have had no such luck. I think the bios is corrupt Does anyone know the jumper settings on this machine to reset the cmos. And yes I have already tired replaceing the battery pulling the ram, hard drive etc.
It also seems the usb ports are not getting power.
HP ENVY Recline TouchSmart 23-k027c
04-29-2018 06:15 PM
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I understand that your computer is not booting up and you are unable to access the BIOS as well
I'll try my best to help you out
We can try a BIOS rollback
Turn off the computer.
With the computer off, press and hold the Windows logo key and the B key at the same time.
Still pressing those keys, press and hold down the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows and B keys until the BIOS update screen is displayed or until you hear a beeping sound (usually 8 beeps).
The power LED light remains on, and the screen remains blank for about 40 seconds before anything appears on the display. You might also hear beeping sounds. Eventually, an HP BIOS Update screen displays and the BIOS update begins automatically.
Figure : HP BIOS Update screen
You can also try with Windows Key + V.
Please refer to this Link: https://support.hp.com/in-en/document/c04126730
If the computer still doesn't boot up, please contact our Phone Support for Service Options
1) Click on this link - www.hp.com/contacthp/
2) Click on "Continue as guest".
3) Enter the serial of your device. You can refer to this Link: hp.care/2bygf7l for help in locating your Serial Number.
4) Select the country from the drop-down.
5) Click on "Show Options".
6) Fill the web-form. A case number and phone number will now populate for you.
Keep me posted if you need further assistance
Thank you 🙂
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted"
I Am An HP Employee
04-29-2018 07:24 PM
Try another HP 150 watt external power supply. They have been known to cause problems like you have described.
HP Envy 17", i7-8550u,16GB, 512GB NVMe, 4K screen, Windows 10 x64
Custom PC - Z390, i7-9700K, 32GB, dual 512 GB NVMe, dual 512 SSDs, 2K screen, OC'd to 5 Ghz, NVIDIA 2080TI 11GB