HP Elitedesk 800 G2 SFF Freezes at least once per 8 hour day

[robertpace]

Hi All,

We have just installed about 100 HP Elite Desk 800 G2 SFF PC's for our company.  About 5 or 6 of the batch has had this same exact issue.

We have had constant issues with these 6 users display since the new PC's have been rolled out.

No errors, just freezing.  We have noticed that when this freeze does happen, keyboard and mouse both lose all power and their lights even turn off. we have re-imgaed the affected PC's multiple times  with no change of luck.  We have updated graphics drivers,  BIOS, chipset, still no solution at all.

Prior to this we had the G1 with no issues, we have confirmed it is not our image

We had HP come out to replace the motherboard(all of our g2's are still under warranty until 2019) for one of them and it seemed to solve our issue, yet now I cannot get HP to believe me that it is a hardware issue again, so i have 5 very expensive paper weights.

If there is any other fix to this besides changing the motherboard please can someone help me figure this out or can an hp reperesentative send someone out to look at/replace the motherboards of the 5 remaining defective PC's.

Thank you very much

[mdklassen]

> We have noticed that when this freeze does happen, keyboard and mouse both lose all power and their lights even turn off.

The motherboard stopped sending power to the USB ports, and the lights went out.

> we have re-imaged the affected PC's multiple times  with no change of luck. 

So, it's not a software problem with the Windows device-driver for those USB ports "crashing".

> I cannot get HP to believe me that it is a hardware issue again, so i have 5 very expensive paper weights.

To quote the very-quotable 45th President, "sad".

You buy 100 computers, and you tell them that you have bought 100 computers, and you don't get any respect.

> If there is any other fix to this besides changing the motherboard

Doubtful.

If you physically swap a loaded disk-drive from a "good" computer to a "bad" computer, does it still crash?

> Can an HP representative send someone out to look at/replace the motherboards of the 5 remaining defective PC's.

This is a "user-to-user" forum.  It is NOT an official method to contact HP.

Try contacting HP again.  Or, get your company's CEO or CIO or CFO to contact HP, to express their displeasure.