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10-16-2020 10:54 AM
Product: HP Envy TE01-0034
Operating System: Microsoft Windows 10 (64-bit)
I purchased the HP Envy TE01 last December. Just lately when I try to start up the PC all I see is a blank screen. I have an external back up hard drive and that lights up as usual. To get the PC to start up and have to shut the power off then start up the PC. That works most of the time. Any ideas how to fix this?
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1 ACCEPTED SOLUTION
3 REPLIES 3
10-19-2020 01:06 PM
@BJ88 Welcome to HP Community!
I understand that you are getting a black screen.
Please attempt the below steps:
If the above steps work and the display turns on/if not, use an alternate monitor and then: Perform a hardware test to be on a safer side.
If the steps didn't work, use the below links for further assistance:
Computer Starts but Monitor/Screen Remains Blank: Click here
Keep us posted,
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