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BJ88
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Solved!

HP Envy TE01 0034 won't start up

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HP Envy TE01-0034
Microsoft Windows 10 (64-bit)

I purchased the HP Envy TE01 last December. Just lately when I try to start up the PC all I see is a blank screen. I have an external back up hard drive and that lights up as usual. To get the PC to start up and have to shut the power off then start up the PC. That works most of the time. Any ideas how to fix this?

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BJ88
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Praveen:

Thanks for the prompt response.   I think I solved it.  I unpluged my external hard drive.  Upon restart, the PC starts as normal - no problems for the last two days!  Does that action make sense to you?

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praveen196
HP Support Agent
HP Support Agent
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@BJ88 Welcome to HP Community!

 

I understand that you are getting a black screen.

 

Please attempt the below steps: 

Attempt a BIOS recovery 

  

If the above steps work and the display turns on/if not, use an alternate monitor and then: Perform a hardware test to be on a safer side. 

  

If the steps didn't work, use the below links for further assistance: 

Computer Starts but Monitor/Screen Remains Blank: Click here 

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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BJ88
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Message 3 of 4
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Praveen:

Thanks for the prompt response.   I think I solved it.  I unpluged my external hard drive.  Upon restart, the PC starts as normal - no problems for the last two days!  Does that action make sense to you?

View solution in original post

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praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
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@BJ88

 

Thank you for the update.

 

In the future, if you have any other concerns. Please get back to us. We will assist you.

 

Have a nice day!!

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