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‎02-20-2020 07:47 AM

HP Recommended
Product: HP ZBook 15 G5
Operating System: Microsoft Windows 10 (64-bit)

Was asked bios password then trying to install HP Firmware Pack (Q70) from HP Support Assistant, where do I find the bios password?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-20-2020 08:23 AM - edited ‎02-20-2020 08:25 AM

HP Recommended

@Jostein14 

Hello,

In this case, it is possible that the company administrator may have implemented a BIOS password, so please check with him/her if he/she knows the BIOS password. If not, it is possible that the former employee may have implemented the BIOS password.


Otherwise:


Unfortunately, the HP support community does not allow us to help you with your BIOS password.  The only solution is to contact HP and, if necessary, contact them several times to complete your case.

Rules of Participation No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

I recommend that you get on Contact HP from your country or region.

The only solution HP will propose is to replace the system board to solve the BIOS password problem requested at computer startup.
For more information, please go to Forgotten or Lost BIOS Password.

Please do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

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5 REPLIES 5

‎02-20-2020 08:11 AM - edited ‎02-20-2020 08:12 AM

HP Recommended

@Jostein14 

Hello,

What is the exact model of your laptop (e.g. 5ES85EA)?
To find this product number P/N: this document.

As far as the BIOS password is concerned, only you can know it.

In case of need, do not hesitate to contact us.

 

Best regards,🤠



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

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‎02-20-2020 08:17 AM

HP Recommended

Thanks, the product number is 3AX13AV, its an bussiness pc, so I can ask PC-support in company if they know the the BIOS password.

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‎02-20-2020 08:23 AM - edited ‎02-20-2020 08:25 AM

HP Recommended

@Jostein14 

Hello,

In this case, it is possible that the company administrator may have implemented a BIOS password, so please check with him/her if he/she knows the BIOS password. If not, it is possible that the former employee may have implemented the BIOS password.


Otherwise:


Unfortunately, the HP support community does not allow us to help you with your BIOS password.  The only solution is to contact HP and, if necessary, contact them several times to complete your case.

Rules of Participation No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

I recommend that you get on Contact HP from your country or region.

The only solution HP will propose is to replace the system board to solve the BIOS password problem requested at computer startup.
For more information, please go to Forgotten or Lost BIOS Password.

Please do not hesitate to contact us in case of need.

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No

‎02-20-2020 08:28 AM

HP Recommended

Thanks Man, will ask some support people in the company about it

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‎02-20-2020 08:31 AM

HP Recommended

@Jostein14 

Thanks for your return,

 

Ok!

 

I welcome you to the English HP community support.

 

Do not hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No
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